FAQ

By registering an account, you can save your personal information, view order history, download previous products you've purchased, and receive email notifications to download their latest editions after these products are updated.

Visit our Registration Page. If you need to update your registration details, you can edit your profile information, addresses, and password via the tabs on the 'My Account' page.

After logging in, you can change your email address in the 'Profile Details' tab on the 'My Account' page.

If you've forgotten your password, please select the 'Forgot Password' link on the 'Login' page. Enter your username or email address. You will receive a link to create a new password via email.

From any product page, you can simply click 'Add to Cart' button to add the product to the shopping cart. From your shopping cart, you can click the link 'Secure Checkout' to complete your billing information and payment method. You will be asked to either register or login at this time and continue to confirm your purchase.

To place your order offline, please contact us.

Debit & Credit card: This is the quickest payment method and ensures the fastest dispatch of your order. We use the PayPal payment gateway to handle the transaction, securely accepting all major credit & debit cards.

PayPal: You can select PayPal as your payment method and be redirected to the PayPal website to submit your details.

Wire transfer: Make your payment directly into our bank account. Please note that you will NOT be able to download the digital products until the funds have cleared in our account. The processing time may take a couple of days, and it varies from case to case. In certain circumstances, your wire transfer may be blocked and returned to your bank account. This could occur if the remitting country is listed as a high-risk region by the financial authorities in our country.

We are dedicated to ensuring the security of your digital purchases. We utilize Verisign SSL Certificates, meeting the highest industry standards for internet security in facilitating secure transactions. This certificate establishes a private communication channel, enabling encryption of data during transmission.

Furthermore, we employ the PayPal payment gateway to handle your credit card transactions. Renowned for its safety in e-commerce, this payment gateway offers utmost security for both merchants and customers. Using your credit card on our site is safe, as we do not store credit card numbers, eliminating the risk of unauthorized access or theft of card information.

If you choose 'Wire transfer' from the payment options at checkout, you will be provided with the bank details immediately.

However, please note that you will NOT be able to download the digital products until the funds have cleared in our account. The processing time may take a couple of days, and it varies from case to case.

In certain circumstances, your wire transfer may be blocked and returned to your bank account. This could occur if the remitting country is listed as a high-risk region by the financial authorities in our country.

Our prices include all applicable taxes. No additional taxes will be charged to the customer.

We offer immediate digital downloads. After purchasing a product online, you will be redirected to a page containing the download links. Additionally, you will receive an email with links to download the digital files included in your order. If you pay by wire transfer, it may take a few days for funds to clear and for your order to be delivered.

To ensure your digital download reaches your email and not your spam or trash folder, please whitelist our email address domain, @digital-oil-gas-map.com. If you cannot get access to th e download page, or haven't received the email within 30 minutes of your transaction, please contact us and we will handle the order delivery manually.

You can download the files using the following methods:

1. Immediately after purchasing a product online, you will be redirected to a page containing the download links;
2. Once your order is completed, you will receive an email with links to download the files included in your order. This email will be sent to you immediately after you pay via debit card, credit card, or PayPal. If you pay by wire transfer, it may take a few days for funds to clear before you receive the email;
3. In the 'Orders' tab of the 'My Account' page, click the 'view' of a specific order to access the download links for that order;
4. In the 'Downloads' tab of the 'My Account' page, you can access the download links for all previous orders.

The downloadable files of digital pipeline map are updated irregularly to reflect the relocation of pipeline, construction of new stations, removal of existing stations and changes of administrative areas. You are entitled to lifetime free updates for the digital maps they purchased. To download the latest updated map, visit the product download link via 'My Account' page of this website.

Yes. After your order has been placed, you will be able to download a pdf invoice in 'Orders' tab on 'My Account' page. The pdf invoice will also be emailed to you as an attachment.

We do not accept cancellations for digital downloadable products once an order has been completed. When placing an order, you agree to our Terms and Conditions which can be seen here and at the bottom of every page on our site.

You can contact us to send us your questions.

Customer Support
Email: publications@araworldwide.com
Tel: 0086 21 66523700

We have tested the zip files before we uploaded them as downloadable files. However, if you have downloaded these files to a local file directory on your computer and try to unzip them, you may receive an error message such as 'warning: filename too long - truncating'.

Here is the reason. In Windows systems, the ZIP file name length is limited to 255 characters. However, since the file's path length is also counted, the actual usable file name length may be shorter. If you store the file in a longer path, the combined length of the file name and its path will exceed 255 characters.

We recommend you move the downloaded zip file to your C:\ root directory and unzip from there. You can rename the unzipped files with shorter names, then transfer the files to any other directory folder.

If you still cannot unzip the files, please contact us and we will send the unzipped files to your email manually.

We provide both .pdf and .ai (adobe illustrator) files, which are designed to be layered so that you can customize them more easily.

For .pdf maps, we recommend using Adobe Acrobat Pro to open the file. You can access the layers panel by navigating to View > Show/Hide > Navigation Panes > Layers, and then click the eye icon to show or hide layers.

For .ai maps, we recommend using Adobe Illustrator to open the file. You can access the layers panel by navigating to Window > Layers, and then click the eye icon to show or hide layers.

Please note that the menu path may vary slightly among different editions of Adobe Acrobat Pro and Adobe Illustrator.

Many software programs can help you convert the vector image (.pdf and .ai) to bitmap format.

For example, in Adobe Acrobat Pro, you can open .pdf files and export them to various bitmap formats by navigating to File > Export to > Image.

Similarly, in Adobe Photoshop, you can open both .pdf and .ai files. By selecting File > Save a Copy ..., you can convert the .pdf and .ai files to various types of image formats.

The pipeline map plugin is an extra .pdf file that we provide to our customers in addition to the main map. It's one of the downloadable files available after placing an order.

There are two types of pipeline map plugin:

Country Map Plugin: It's a single-layered .pdf file containing the pipeline route. This plugin can be added into its associated single country map (also a downloadable .pdf file). In this way, you can view the pipeline from the geographical scope of the entire nation. You can add various country map plugins into one country map to form a pipeline network.

Branchline/Spurline Plugin: It's a multi-layered .pdf file containing the branch/spur pipeline route and its stations. This plugin can be added to its corresponding upstream pipeline map (.pdf). In this way, the branch/spur pipeline will also appear in its upstream pipeline map. To do this, you need to purchase at least 2 items: the branchline/spurline map and its upstream pipeline map.

At least one country map plugin will be included in the downloadable files of each vector map product. International pipelines will have multiple country map plugins. If both the downstream and upstream pipeline maps are available for sale in our online shop, we will include the branchline/spurline plugin as one of the downloadable files of the downstream pipeline map.

We recommend you to use Adobe Acrobat Pro to add a pipeline map plugin.

To add a country map plugin, first open the county map (.pdf). Then, from the options menu of the layers panel, select Import as Layer. In the Import as Layer dialog that appears, select Browse and locate the country map plugin file to import. For Import Options, choose Copy layer from source. Click 'OK' and save the country map.

Following similar steps, you can open the upstream pipeline map and add its branchline/spurline plugins.

Warning: Make sure you add the correct plugin to the intended target file. Misoperations, such as adding a Brazilian map plugin to a Russian country map, will result in an improper combination of map elements.

For .pdf map file, you can use the "Edit PDF" tool of  Adobe Acrobat Pro to change the text elements' font, size, color, and move their positions.

You can also use Adobe Illustrator to edit both .pdf and .ai maps. By selecting a specific layer, you can perform bulk action to change the font, size and color of all the text elements in that layer, while text elements in other layers are not influenced.

Many other graphic design softwares can help you edit the files.

The icon symbol we designed for the map is a group of vector elements such as lines, shapes and points. You can use vector graphic editing software, such as Adobe Illustrator, to open the map file, select the icon symbol, and then you can move the selected icon symbol to other position, and scale it proportionally. To change the color, you need to select and perform the color change individually for each lines, shapes and points within an icon symbol.

You may also choose to delete the icon symbol and replace it with your own.

We provide two types of file formats, .kmz and .shp. Our users can open these files with various GIS softwares and convert them into other GIS formats.

World Geodetic System 1984 (WGS84).

Our oil and gas project data are obtained through professional GIS data collection methods, including but not limited to the Global Positioning System (GPS), remote sensing technology, and geographic surveys. To ensure that the data you purchase remains up-to-date and reliable, we offer lifetime free update services. This means you don't have to worry about issues of outdated data when the project is relocated, rerouted, or expanded with new facilities.

The combined use of GPS and remote sensing technologies in our methods provides users with the most cost-effective GIS dataset products, with a typical offset of less than 50 meters for project locations. However, the differences and conversions between map projections and coordinate systems may further lead to inevitable position offsets of over 100 meters. Additionally, due to national security concerns, some countries encrypt their publicly available GIS coordinates map system, mandating offsets of 500 to 1000 meters. Decrypting and restoring this encrypted information would violate local laws. Taking the Homeland Infrastructure Foundation-Level Data released by the Department of Homeland Security as an example, the positions of its oil and gas pipelines often have offset exceeding 5000 meters, while this is commonly referred to as "exact location".

In some cases, such as when pipelines are rerouted, significant discrepancies can occur between the old GIS datasets and the new pipeline routes. To minimize errors, we'll update these data irregularly and offer lifetime update services to users.

If you require higher accuracy, you can tender for pipeline surveying services, where engineering personnel will conduct surveys for you on-site or along the pipeline route. The prices and completion times for surveying services vary depending on the country, region, pipeline type, and other factors. Generally, pipeline surveying is quite expensive, with costs far exceeding those of the GIS datasets we provide.

The description part of a GIS datasets product page shows you a sample of the visualized GIS datasets.

For further sample, please contact us with a specific request. Please note we only respond to serious inquiries and assess requests on a case-by-case basis.

You can view coordinate data through various methods. For example, you can use Google Earth to open a .kmz file and view its coordinates. You can also restore the .kmz file into .kml file, and then use Windows Notepad to open it, in which you will find coordinates data.

What we provide are GIS datasets for specific project, namely the longitude and latitude coordinates of plants, stations, and pipeline turning points. To design and construct a map using these GIS datasets, you need to possess GIS mapping skills and have access to additional GIS datasets such as administrative boundaries, roads, railways, buildings, and water bodies.

If you are not able to map it by yourself, you can choose to buy our vector map products for these GIS datasets. The vector map provides both .pdf and .ai files, which are layered, editable and more economical. Search the project name in our website's search bar, and you can go to the vector map product page of the project.

You can choose to buy our vector map products for these GIS datasets. The vector map provides both .pdf and .ai files, which are layered, editable and more economical. Search the project name in our website's search bar, and you can go to the vector map product page of the project.